Method for direct end customer integration into the agile product development

Format: Publikation

Autor: Humpert, L.; Röhm, B.; Anacker, H.; Dumitrescu, R.; Anderl, R.;

Fördermaßnahme: Beherrschung der Komplexität soziotechnischer Systeme - Ein Beitrag zum Advanced Systems Engineering für die Wertschöpfung von morgen (PDA_ASE)

Erscheinungsjahr: 2022

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Agile product development methods help to reduce the product development time. The resulting shorter time-to-market ensures a company’s competitiveness. For a time-reduced development process and product lifecycle, the response time to end customer requirements must be decreased as product complexity increases. This requires special methods and tools for customer integration into the agile product development process.

Existing approaches do not meet these requirements and an analysis of tools and methods for customer integration and a new method for customer integration is needed. The core of the work is developing a new method for customer integration into the agile product development process through customer surveys. The method includes two separate use cases for this purpose. Use case one considers customer integration regarding the overall product structure, whereas use case two considers customer integration in selecting specific development concepts.

Both use cases include physical and virtual products. The connection of the method to agile product development identifies the results as new tasks. It is possible to run the 28-hour method several times within a sprint. In an exemplary case, the method is implemented in a software tool, tested with 130 end customers and verified by the requirements.